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Infogain is a Silicon Valley-headquartered company with software platform engineering and deep domain expertise in travel, retail, insurance, and high technology. The company accelerates the delivery of digital customer engagement systems using digital technologies such as cloud, microservices, robotic process automation, and artificial intelligence to its clients. Infogain’s unique engagement approach of “Listen-Curate-Deliver” helps to accelerate the innovation journey of 5 of the world’s largest 50 companies and 24 of the Fortune 500 companies, with several relationships of over 10 years. This helps the company to deliver positive business outcomes using rapid prototyping and a solid foundation of DevOps-based software platform engineering that ensure high-quality and on-time delivery.

Mission to Innovate and Drive New Value for Organizations

Infogain Mission is ‘ALIVE’. This constitutes the important aspects like being: 1. Agile- Flexible & fast 2. Large- Large teams, large customers & large deals 3. Innovate- Think differently 4. Visualize- Visualising our tomorrow today 5. Execute- Get it done, In time Infogain aims to transform into a strong mid-tier company providing innovative technology solutions in the digital transformation space. This is backed by a strong focus on: 1. Creating client value in order to enable enterprises become high-performance businesses. 2. Growing together — openness, collaboration, and empathy provides a foundation for personal growth and professional growth. 3. Delivering excellence — work as a team to deliver outstanding quality of work to the clients, shareholders, and colleagues. 4. Innovate — challenge conventional wisdom, take risks and speak out for continuous innovation. The company delivers business outcomes to enterprises based on the five pillars of Cost Reduction, Innovation, Risk Reduction, Revenue Generation and Speed to Value.  

Ingenious Brand of Leaders

 Infogain has benefitted from a superior leadership team with decades of experience in the industry. The team comprises of:   Kapil Nanda, Founder, and Chairman Emeritus Infogain Corporation was founded by Kapil Nanda in 1990. Prior to starting Infogain, Kapil was working at Intel where, he was instrumental in Intel’s transition to the microprocessor technology and worked with Bill Gates, one of Intel’s first clients and founder of Microsoft. Kapil holds a bachelor’s degree in engineering from Punjab University, India; a master’s degree from the University of Kansas and an MBA from the University of Southern California.   Sunil Bhatia, Chief Executive Officer Sunil is a visionary and leader with a chief goal of establishing Infogain as a leader in the Digital Transformation space. As CEO, he creates value for stakeholders and nurtures relationships with clients and investors. Previously CEO and Managing Director of Blue Star Infotech, Sunil has over 25 years of experience in senior executive positions with IBM, Accenture and Tech Mahindra in the US and Asia. In addition to the completion of executive programs from Wharton and INSEAD, Sunil holds an MBA from Mumbai University.   Ayan Mukerji, Chief Operating Officer Serving as President and Chief Operations Officer, Ayan supports and executes on Infogain’s vision of “engineering business outcomes.” Worked previously with Wipro, he brings nearly a decade of senior executive leadership experience to Infogain. Most recently, he served as President & Board Member at Zinnov where he consulted with Fortune 500 companies and Top 20 global system integrators. He helped them to understand the impact of digitalization for their customers, competition and their organizational strategy for Product Engineering and IoT. Ayan is a graduate of the Indian Institute of Management (IIM), Calcutta and Indian Institute of Technology (IIT). He serves on various boards in Silicon Valley.   Nishith Mathur, Chief Solutions Officer In his previous roles, Nishith was a Partner at IBM in Silicon Valley, a Partner at Accenture and also the leader of the Hi-Tech business for Mahindra Satyam (now TechM). Nishith received an MBA from the Indian Institute of Management, Ahmedabad and a chúng tôi from the Indian Institute of Technology, Delhi.  

Redefining Brand and Corporate Identity

Infogain had announced the launch of its updated corporate brand, featuring an updated logo with a new tagline and redesigned website last year. The new tagline, “Engineering Business Outcomes” was chosen to reflect the company’s commitment to delivering clear and tangible business outcomes for its clients. The website redesign and messaging further showcase that the company, founded 28 years ago, delivers business agility through robust software engineering combined with deep domain expertise in technology. Also, with an eye toward company’s digital future, Infogain remains unique in driving customer success through domain-based software platform engineering using technologies like artificial intelligence (AI/ML), cloud, microservices, and mobility.  

Creating Roadmap for Digitally Sound Space

At Infogain “digital transformation,” means business model transformation. Infogain delivers a competitive and digital framework for a scalable, sustainable business that is continuously optimized. This involves a complete digital transformation roadmap for business modernization and implementation of digital technologies. Infogain understands the organization’s push toward the Digital Enterprise. With it’s Big Data, Mobility, Robotic Process Automation (RPA) and cloud service offerings, the company helps accelerate the delivery of high-value digital solutions. Infogain has done significant investments in building engineering capabilities and, alliances and its RPA practice has already helped organizations optimize their current manual processes and create a roadmap for Intelligent Automation. “Technologies like Cloud Computing/IoT/ Big Data Analytics/Artificial Intelligence/ Deep Learning/ Machine Learning/ Computer Vision/ Automation/Robotics are transforming our lives today in ways more than we can imagine. AI is currently going through a deep of research as well so that its use and potential can be fully tapped. Simply put, ‘Internet of Things’ is a concept of connecting any device which has an on and off switch to the internet, and in addition, if it has also been allocated an IP, Sunil said. He further cites McKinsey report which expects by 2030, there will be close to 600 million people who will reside in Indian cities. This will require huge infrastructure to support the ever-expanding urban population, through the smart city projects. It is also estimated that there will be a need for investment worth US$ 1.2 trillion as capital expenditure in cities in the next 20 years, required to meet the expectation of the ambitious plan.  

Challenges Pushing Innovation-Evolution Graph

Sunil believes today all deals are about innovation, understanding of technologies. The company is focused on engineering business outcomes that include being engineering-oriented, designing and creating new systems, applications, and technologies for its clients to produce compelling outcomes — increasing revenues, reducing cost and timelines, improving client satisfaction, etc.

You're reading Infogain: Propelling Frontiers For Sustainable Business Acceleration Via Digital Transformation

Spandan Mahapatra: Spearheading Digital Transformation By Unleashing Hitech Business Solutions On A Global Scale

Digital transformation is not just a matter of capital investment but it’s also about developing strategies, executing, and addressing the challenges and opportunities associated with it.

An Ardent Leader Making a Breakthrough with Digitization

Spandan Mahapatra is the Chief Technology Officer, HiTech & Professional Services Industry and Global Head- Digital & Enterprise Transformation Unit at TCS. In his current role, he is responsible for all digital portfolios for the high-tech industry vertical, which is led by a senior management team that is focused on products, platform development, engineering, customer-centric innovation, enabling sales, delivery and competency, and leadership development with a digital revenue target. Spandan drives The OKRs with his special FTE global team of more than 150 professionals, comprising enterprise architects, domain consultants, pre-sales solutions team, technology experts, and business solutions labs in Cincinnati where Spandan and his team are leveraging a comprehensive suite of digital technology platforms. TCS also serves certain unique areas of the computer platforms, consumer devices in the industrial electronics sector. Some of the key areas of focus within the high tech companies are the accelerated movement towards resilient value chains, data-driven Cx and XaaS offerings for larger customer lifetime value (CTV), device or cyber-as-a-service, pervasive servitization, visibility with actionable intelligence that is driving the need for control towers with the supply chain control tower and TCS talent control tower, a renewed focus on e-commerce, industry clouds by peripheral companies (IoT managed services), and creating cloud ecosystem convergence with hybrid and poly cloud management solutions and services.  

Emphasizing the Industry Verticals with Technology

Spandan has more than 22 years of experience across multiple industry verticals, which enabled him to appreciate the value of applying technology to realize cross-domain and multi-industry use cases. Spandan has always focused on applying technology for moving the needle on a customer’s growth and transformation initiative by either shaping or accelerating their transformation agenda. Over the past decade, he has initiated multiple solution portfolios built on different data platform reference architectures with a huge focus on interoperability as a part of his role of incubating the business solutions unit and the labs in the TCS Cincinnati Advanced Technology Centre. Spandan started the in-memory computing practice on one of the leading enterprise software platforms at TCS, which drove innovation and industry adoption through a use case and outcome-focused approach. He also subsequently incubated multiple other uses case-centric practices focused on several leading industries as well as the new platforms. Spandan believes that innovations in the HiTech and professional services industry stems from deep aspiration and develop the intent to solve industry problems in all industry sectors.  

The Challenge of Merging Business and Tech for Tailored Automation

Spandan shares that one of the key challenges he faced during the beginning of his career was the composite of the resistance to change in teams, as well as the dynamics at customer organizations with multiple stakeholders who were emphasizing different priorities, which were not always aligned. “Creating contextual knowledge and continuously developing and curating a knowledge corpus on multi-domain business and technology focus areas by keeping customer-evolving dynamics is a tough task. In some situations, there is a relentless focus on driving extreme automation as automating might become a bad process and bad behaviour is the worst thing to do. Therefore, focusing on the business roadmap and developing a tailored automation strategy linked to outcomes is crucial,” says Spandan. Spandan highlights that in some scenarios, there is also a tendency to adopt a new technology based on market buzz and pressures that derails the whole focus of an enterprise from its own business priorities. He feels that adopting a particular technology for the sake of perfecting product engineering or for the sake of being compliant with the latest technology gear is sometimes not aligned with the go-to-market impact needs for a business and the business model that changes the paradigm.  

Striking a Balance Between Innovation and Disruptive Market Trends

Spandan opines that the role of a CTO has evolved with the need to strike a balance between enabling and shaping up customer business platforms powered by proactive internal platform investments and technology capabilities build-out. A major portion of the CTO’s responsibilities in the past was centered on the technology adoption curve, technology reference architectures, and technology horizon planning and implementation. Real-time intelligence and the contributions of the new data-powered businesses-as–a-service are the bedrock of the current platform shift initiatives at every enterprise a combination of digital technologies with pervasive artificial intelligence with data governance and explainable AI. He adds that today’s innovation is focused on driving the next-generation experience for all stakeholders. It requires a tapestry of many technologies. According to Spandan, the role of a leader is greatly focused now on aligning these multi-skilled teams on common goals for agility and time to value. Spandan presumes that until now, TCS has dealt with artificial intelligence and data services, which were singular transactions at a point in time. He asserts that eventually, the industry is going to witness multi-turn technology interactions starting with multi-turn AI, truly preserving the context of a conversation, a business transaction through the exchanges as the humans do. Spandan underlines that the emergence of GPT-3 type of AI and ML technologies will accelerate the speed at which these technologies will become mainstream and be available for more widespread adoption in all types of use cases that were not imagined before.  

Trailblazing Initiatives at the Core of Business Development

Spandan says that he fundamentally communicates every discussion with each of his customers about where they should be going on their business journeys and how technology can lead the way. He mentions that he has focused on questioning the status quo of where and how human intelligence needs to be a part of the new business model development or problem-solving areas and where the appropriate platform and automation-driven approaches should be deployed. Spandan declares that he is a big believer in human-in-the-loop systems. Designing systems for human engagement with rapid feedback for creating more relevant systems has helped him to stay honest with the target audience. Spandan utters that he formulated the concept of ‘TCS Evolutionary Engineering’. While talking about this concept, he states, “Organizations are continuously evolving because of the rapidly changing business cycles and the imperatives of staying relevant for rapid consumer behaviour and aspirations, which in turn is fuelling the need for technologies and for releasing metaverses in each industry. Businesses are evolving very fast, so organizations need to evolve at a much more rapid pace in their engineering behaviour and cycles. TCS Evolutionary Engineering focuses on enabling organizations to achieve growth and transformation objectives by continuously evolving their capability matrix across people, processes, data, privacy, and security management by leveraging technology.”  

Characteristics of an Ideal CTO

Spandan says that in the current technology-led business innovation cycle, talent is the primary fuel for innovation. The right talent will deploy accurate technology to drive innovation. The CTO is responsible for developing and incubating core capabilities in the organization. He states that the key attributes that every CTO should possess are to continuously learn and be hands-on especially on key technologies relevant for the firm to appreciate and appropriately plan the product roadmaps with the ability to understand and predict business disruptions and plan technology-led innovation by designing, iterating and co-creating the technology strategy and blueprint with stakeholders. Spandan suggests that every CTO needs to have the patience to engage and listen to his or her architects and the core development team. “It is crucial to play the role of the enabler because most of the time, the team is more deeply skilled than the CTO in their respective areas. A CTO needs to foster a culture and environment of collective problem solving and willingness to engage with business stakeholders in joint ideation sessions with an open mind to drive business initiatives” he claims.  

The Road Ahead: Forecasting a HiTech Future

The Role Of Ceos In The Successful Digital Transformation

Digital transformation has become a core component of enterprise success in the modern era The Role of CEO Appointing Suitable Experts for the Transformation

The CEO needs to become the company champion for digital transformation


Publicly displaying buy-in will not only encourage people working within the organization to get on board, but it will also show all external stakeholders that the CEO, and therefore the whole company, is truly committed to transforming the company to fit modern times. By giving full support to the journey, CEOs will embed themselves in the knowledge of how the business strategy will change and what tweaks or major modifications need to be made to the company business model. They will then be able to communicate clearly to employees and be able to answer questions. 

Putting up Funds

It will cost money and time to digitally transform any company – big or small – effectively, and teams will need to have access to funding and resources they normally do not. The role of the CEO here is to free up investment and allocate accordingly. When assigning roles and responsibilities to business leaders, the CEO will also need to talk about realistic financial models to prevent leaders from becoming detractors if they lose funding for their initiatives. Clear priorities should be set early in the digital transformation program by the CEO so that all business leaders and employees are aligned on what needs to happen first. The CEO will also need to free up people from different departments to leave their current jobs and dedicate all their time to the digital transformation program. This will probably entail removing top performers who are important to achieving short-term business objectives. The CEO will have to articulate why these people are better suited elsewhere to help the company accomplish long-term goals.

Troubleshooting the Challenges

Digital transformation programs essentially change management programs, and as such, come with the same obstacles – many people resist change, and others want to change things too quickly. The CEO will need to step in and make sure that the chosen transformation leadership team is regularly meeting with all members at every level of the company to openly discuss how the program is going and give employees the opportunity to raise any problems or complaints. It is important for the CEO to be seen to be a part of some of these discussions and to be a part of the team that helps to resolve these issues.

Establishing a Proper ERP

An enterprise resource planning (ERP) system, often regarded as something that just runs in the background, is a fantastic business management tool for a CEO to have a birds-eye view of what is going on in the company and to identify the gaps in the business where exponential value can be added. By implementing a

future-fit ERP solution,

organizations can easily incorporate new, emerging technologies such as machine learning, artificial intelligence (AI), and Digital Citizens, into their operations. This will not only make the digitalization process easier but also open the door to greater efficiencies and growth as well as expose opportunities to innovate. Using an ERP system means greater and more efficient controls. This ensures the CEO has accurate and real-time information and assists management to maintain a firm grip on operations.

C-suite and ERP Support for the Digital Strategy

Hashedin: Driving Digital Transformation With Intelligent Saas Products And Platforms

Digital transformation is disrupting businesses in every industry today. Smart organizations are utilizing technology to optimize internal processes, enhance customer experiences, build new business models, process and platforms. This transformation is bringing in connectivity and visibility into every aspect of their operations. HashedIn, a product development and services company has been at the forefront of driving digital transformation, leveraging its expertise and experience in building intelligent SaaS solutions and platforms  

An Ode to a Path-breaking Journey

HashedIn began its journey with an aim to be the next-generation deep-tech SaaS solution provider. The company’s solution-oriented approach in understanding the business nuances, has made it the go-to technology team for its clients. Over the years, it has developed some innovative reusable modules, proprietary tools, and processes that help realize the client’s idea faster, giving them a competitive edge. HashedIn firmly believes that the customer experience, people, process, and culture plays a crucial role in tech-enabled transformations. The company’s product portfolio includes MeetNotes (a SaaS-based meeting assistant) and RDB tools (a memory optimization tool). HashedIn continuously invests in developing new technologies to make software products more integrated, customer focused, analytics-driven, and AI led. The company’s key focus areas include: •    Building intelligent SaaS solutions •   Cloud Infrastructure •   Artificial Intelligence & Machine learning •  Business Analytics & Data Engineering •   Modernization of legacy applications •   Digital Transformation  

The Trailblazer of the Company

The company is led by Mr. Himanshu Varshney, CEO, and Co-Founder. He is an alumnus of IIT Guwahati and has been an active leader and volunteer for the IIT-G Alumni Bangalore Chapter. Having started his career at Trilogy Software, he comes with industry experience of 15+ years. In his capacity as the Director, he headed the delivery team for Trilogy Inc. He was largely instrumental in driving 100% customer success rate and in bringing guaranteed outcomes to businesses. In his current role as the CEO, he wears multiple hats at HashedIn and has led the team from inception. He follows the philosophy of “Lead by Vision”.  

Mastering the Craft of Digital Transformation

One of the main challenges for many enterprises today is to modernize existing software assets. HashedIn’s modernization offering is focused on ‘Re-inventing’ existing software assets to make them more aligned with Digital Business needs. This is done by focusing on SaaSifying and Cloudifying the product, enhancing Agility through DevOps automation, transforming UI/UX and the complete rewrite of the application code by leveraging HashedIn’s RAPiD framework when required. HashedIn’s Product Innovation offering enables customers to partner with them. Here, HashedIn brings in the value of Product design thinking, Agile delivery, Modern software engineering, and DevOps best practices. These steps are coupled with a lot of experience in crafting digital products for customers via an Agile squad as a service; to help conceptualize, launch and scale great products.  

Establishing Benchmarks Through Disruption

Over the years of its association with AWS, HashedIn has helped 50+ organizations in creating reliable, scalable and robust cloud infrastructure. HashedIn has also played an important role in educating and migrating multiple legacy enterprises to AWS. Few of company’s applications hosted on AWS handles around 1M+ hits per day.  

Leveraging Latest Innovation Through Strategic Partnerships

HashedIn thrives in a culture of innovation and partners with firms like Amazon AWS, Redis Labs and Salesforce to build high-performance SaaS products. Redis Labs – HashedIn is the only Consulting and Implementation partner in the Asia Pacific. Salesforce – Consulting partner with expertise in Heroku platform.  

Proud Moments to Cherish

HashedIn has been honoured with various awards and recognition over the years. Some of the notable ones include “Great place to work” and “Best Startups to Work for” by Red Herring.  

Client Testimonials

“HashedIn team has worked diligently with us to design the Morpheus desktop website. The team delivered an intelligent design and robust solution against a challenging schedule. They accommodated many new requirements and gave impressive results with every task.”   “HashedIn developers got assimilated very quickly into the core development team at Nutanix, anticipating our needs quickly. Having done this successfully, they are continuing to deliver stellar service.”  

Future Roadmap

15 Best Practices For Sustainable Msp Growth In 2023

As the demand for MSPs continues to grow

MSPs, globally, face these 7 challenges

Acquiring more customers (95%)

Counteracting novel security threats (61%)

Hiring (58%)

COVID-induced IT budget shrinkage (32%)

Customer retention (22%)

Supporting remote work for staff and clients (19%)

Reduced service offerings to fit shrinking customers’ budget (11%)

Figure 1: The top seven challenges facing MSPs. Source: Statista

In this article, we will discuss the 15 best practices an MSP business should follow to ensure MSP growth to fuel their growth and adapt to new competitors in line with this rapidly-changing landscape.

1. See customers’ challenges as growth opportunities

According to Kaseya’s 2023 survey

Figure 1: Top 6 growth opportunities of MSPs based on customer needs. Source: Kaseya

MSPs should view their customers’ challenges as growth opportunities and gaps to fill. For example, when it comes to providing cybersecurity solutions, most MSPs have provided some sort of antivirus or anti-malware solution. Or for maintaining business continuity, “network monitoring and management” has been one of the popular provided services (Figure 2).

Figure 2: Specific offerings of MSPs. Source: Kaseya

No matter the niche that your MSP is catering to, some problems are common all across the board. Having the vision and clarity to address those is a growth potential.

A downside of an expanding MSP market, and too many MSPs, is your business being crowded out. Offering a mix of services, such as proactive maintenance, cybersecurity, cloud services, and consulting, in a specific sector helps differentiate you amongst other MSPs. The other benefit is upselling and cross-selling your products.

2. Expand your services to automation via strategic partnerships

Establishing strategic partnerships with leading technology vendors has two use cases for MSPs: 

Better management of rule-based IT tasks 

Efficient data warehouse management 

Streamlined customer service request handling 

Alternatively, MSPs can partner with an RPA vendor to offer their services to clients in a more tailored manner. 

Learn more about choosing an RPA technology partner by reading our whitepaper on the topic:

3. Develop a Scalable Business Model

A 2023 report

54% lacked enough time to finish tasks

53% couldn’t hire adequate personnel

32% were unable to handle new technologies

27% lacked a clear framework for information sharing

So MSPs should focus on enhancing their scalability as the digital transformation market grows. For example, MSPs could utilize an RMM (Remote Monitoring and Management) solution to monitor, manage, and maintain client systems remotely. The benefit would be less need for on-site visits, lowered operational costs, and helped scale business by managing more clients with less resources.

4. Attend Industry Events & Conferences

Some notable events include:

IT Nation Connect: Hosted by ConnectWise, IT Nation Connect annually brings together MSPs, technology vendors, and industry experts to discuss the latest innovations, share best practices, and participate in networking events.

DattoCon: Organized by Datto, this conference focuses on managed services, data protection, and business continuity. It offers keynotes, breakout sessions, and networking opportunities for MSPs to learn and grow their businesses.

MSPWorld: Hosted by the MSPAlliance, MSPWorld is a premier conference for cloud and managed service providers. The event features presentations from industry leaders, networking opportunities, and interactive sessions on topics such as cybersecurity, sales and marketing, and operational best practices.

ChannelPro SMB Forum: This one-day event is targeted at MSPs and IT service providers who serve SMEs. It offers a mix of education, networking, and collaboration opportunities, with a focus on business growth and technology trends.

ASCII IT Success Summits: These regional events, organized by the ASCII Group, offer educational content, peer networking, and access to new technologies and solutions.

5. Prioritize Customer Success and Retention


Besides exceptional customer service, proactive support, and regular communications, MSPs should also cater to their customers’ evolving needs.

For instance:



The global disaster recovery as a service (DRaaS) market is estimated to reach $23.5B

6. Focus on Security and Compliance

As cyber threats continue to grow in number

Develop a robust security strategy that includes regular risk assessments, penetration testing, and vulnerability management. Also, stay current with industry-specific compliance standards and regulations to ensure your clients and other providers’ data and systems are protected and compliant.

Explore compliance automation more.

7. Invest in Training and Certification

Since 2024

Invest in ongoing training and certification programs to ensure your teams are up-to-date with necessary skills and knowledge for providing cutting-edge solutions. Encourage your employees to pursue industry-recognized certifications, and stay informed about emerging market trends and technologies to stay ahead of the competition.

8. Guide Clients in Their Latest Challenges in AI/digital transformation

These factors are pushing businesses to think critically about their cost base and look for automation opportunities:

Rise of generative AI which the public realized with the launch of ChatGPT.

Rising interest rate environment and focus on efficiency

By establishing thought leadership in how generative AI can help your clients and guiding buyers in their AI transformation journey, your MSP can develop deeper relations with its clients.


Bundling complementary services 

Offering tiered pricing 

Or implementing flexible payment options to cater to various client preferences and budgets

Learn more about pricing optimization.

9. Invest in Marketing and Sales

MSP growth is dependent on a comprehensive, omnichannel marketing strategy, including social media, email marketing, content marketing, and search engine optimization (SEO). 

A strong online presence, combined with an effective sales strategy, will help you in:

10. Embrace Industry Trends and Innovations

Staying informed about emerging tech and larger industry trends helps in maintaining a competitive edge. Integrate innovative solutions and services, like AI, IoT, conversational AI, RPA, and edge computing. This will help you attract new clients and enhance the value of your existing offerings. 

11. Optimize Pricing and Service Packages

To stay financially competitive, align your pricing strategy and service packages with your target market’s needs and expectations. You should regularly review your pricing models and service packages to ensure they’re competitive and offer the best value for your clients. 


Bundling complementary services 

Offering tiered pricing 

Or implementing flexible payment options to cater to various client preferences and budgets

Learn more about pricing optimization

12. Utilize Client Testimonials & Case Studies

Showcase your MSP’s successes and capabilities by sharing client testimonials and case studies. These can serve as powerful social proof, helping to build trust and credibility with potential clients. Share these success stories on your website, social media, and marketing materials to demonstrate your expertise and the value of your managed services.

These factors are pushing businesses to think critically about their cost base and look for automation opportunities:

Rise of generative AI which the public realized with the launch of ChatGPT.

Rising interest rate environment and focus on efficiency

By establishing thought leadership in how generative AI can help your clients and guiding buyers in their AI transformation journey, your MSP can develop deeper relations with its clients.

13. Monitor & Measure Success

Growth should be measured with KPIs and other metrics to track performance. These measurements can help identify areas for improvement, set goals, and assess the effectiveness of your growth strategies and initiatives.

14. Implement a Referral Program

Word of mouth and referrals can boost your MSP business’s growth.

15. Cultivate a Strong Company Culture

A strong company culture can attract top talent and contribute to employee satisfaction and retention. Create a supportive and inclusive work environment that promotes collaboration, learning, and growth. Recognize and reward employee achievements, and encourage open communication and feedback to foster continuous improvement.

He primarily writes about RPA and process automation, MSPs, Ordinal Inscriptions, IoT, and to jazz it up a bit, sometimes FinTech.





Android 4.4 Kitkat Update For Nexus 10 Available Via Cm11

We’ve already seen the Cyanogenmod 11 (CM11) hit Nexus 4 and Nexus 5 yesterday, and now, it’s the turn of largest member of the family, the Nexus 10.

This build of CM11 for the Nexus 10 is very alpha build, and many features of the CyanogenMod ROM are yet to be ported. Plus, some usual features might also not work as they should.

But still, for many of us, some of the CM customizations are cool enough to make a switch, and KitKat makes it all look very sweet already.

CM team is still upgrading its ROM for the Android 4.4, and when it has, this build will be updated to to match CM’a work.

And we can say we’re not far from official builds of CM11 from the team itself. So, if that’s what you want, you got to wait now, at least for a few weeks.

About the Android 4.4 KitKat based CM11 ROM:

Android 4.4 Launcher is still a work-in-progress. So, you may have to use any other launcher — and there are lots of cool launchers to choose from: Nova, Apex, Aviate, etc.

You need CWM recovery for this as TWRP isn’t working alright on Android 4.4 (see link in step 1 below)

Btw, android devices on which KitKat is already available unofficially, are:


Warranty may be void of your device if you follow the procedures given on this page

You only are responsible for your device. We won’t be liable if any damage occurs to your device and/or its components.


To make sure your device is eligible with this, you must first confirm its model no. in ‘About device’ option under Settings. Another way to confirm model no. is by looking for it on the packaging box of your device. It must be Nexus 10!

Do not flash this on other variants of the Nexus 10.


You must do this pre-installation stuff before attempting to install the ROM on your Nexus 10 in order to avoid any complications later, and have a smooth and successful process.


Back up important data and stuff before you start playing around here as there are chances you might lose your apps and app-data (app settings, game progress, etc.), and in rare case, files on the internal memory, too.

For help on Backup and Restore, check out our exclusive page on that linked right below.



You must have proper and working driver installed on your windows computer to be able to successfully install a firmware on your Google Nexus 10. In case you’re not sure, follow the link below for a definitive guide for installing driver for your Nexus 10 on your computer.



If your android device powers off due to lack of battery while the process is in progress, it could damage the device.

So, make sure your device is adequately charged — at least 50% battery of the device.


If you haven’t used a custom recovery, either CWM or TWRP, before, to install a .zip file of a ROM on anything else, then we suggest you first watch a video of that, given right below, to get familiar with the process.

Cyanogenmod 11 for Google Nexus 10 by Samsung


Download the files given below and transfer them to a separate folder on your tablet and remember the location.

File name: (161 MB)

File name: (198 MB)

Reminder: Before you proceed, make sure you’ve transferred the files you downloaded above to a separate folder on your tablet.


Make sure you have backed up your tablet adequately (including important data stored on internal memory). Also create a nandroid backup using your recovery for additional safety.

You’ll need ClockworkMod (CWM) recovery for installing the AOSP Android 4.4 ROM on your Google Nexus 10.



Boot into recovery mode. For this:

Power off your device and wait 4-5 seconds after lights go off

Press and hold these 3 buttons together until you something on screen: Volume Up + Volume Down + Power.’

└ In recovery, use Volume buttons to navigate Up and Down between options and use Power button to select an option.

Create a Backup from recovery. It’s optional but very important to do, so that in case something goes wrong you can restore to current status easily.

Perform a Factory Reset (this will delete all apps and their settings and game progress). For this:

Select Wipe data/Factory reset, then select Yes on the next screen to confirm factory reset (screenshot)

Now we install the Android 4.4 Update on your Nexus 10. For this:

└ Make sure to flash the ROM file first and then the Gapps file.

After you are done with flashing of both of the files, reboot your device. For this:

Go back to the main menu of recovery and select reboot system now.

That’s all. Your tablet will now reboot and it will take some time as it’ll be tablet’s first boot after installing Android 4.4. Be patient, and excited!


It was easy to install KitKat, the latest version of Android, on your Nexus 10, right? Let us know how it tastes.

Your suggestions are most welcomed!

Via XDA (holtr94)

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