Trending February 2024 # Spectrum App On Roku Not Working? Here Are 7 Ways To Fix It # Suggested March 2024 # Top 2 Popular

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The Spectrum TV app doesn’t always work smoothly on your Roku TV. Sometimes, you might see an “App Unavailable on Roku” error. When this happens, it means the Spectrum app is under maintenance. So, wait a few minutes and check the Spectrum server status to know whether the issue is within the server.

Sometimes, factors like slow internet or outdated software cause this issue. There can also be other causes that you can easily fix in a few simple steps. We have listed them below in this article.

The following reasons are the main culprits for Spectrum TV App not working on your Roku. 

Malfunctioning Roku device

Spectrum server down

Issue with the Spectrum account

Outdated Roku software

Expired subscription

Troubleshooting the issue causing your Spectrum app to not work on your Roku device is quite easy. We have listed some simple fixes you can try to make the app run again. 

But before we proceed, restart your Roku device as a primary fix. Turn off the device and unplug all the cables. Let the device sit idle for a few minutes, then plug back the wires to turn it on. 

Some apps might take time to load if your internet speed is slow. You can easily check your internet connection on your Roku device in the following steps.

If you have an unstable network connection, restart your router and reconnect your Roku device to the internet. A poor Wi-Fi signal can also cause this issue. Try moving your Roku device nearer to the router in that case. 

Here’s how to perform a network connection reset on Roku and reconnect to the Wi-Fi. 

You might have trouble loading the Spectrum TV app if too many devices are logged in with your account. Log out from the devices that you aren’t using. Signing out and signing back in also fixes other problems causing the channels not to open. Here’s how to re-log into your Spectrum account. 

Change the password of your Spectrum TV App Account if possible, as someone might have maliciously accessed your account. When you do so, they won’t be able to log back in. 

Sometimes, clearing the cache also helps channels to work. When your Spectrum app cache data gets corrupt, bugs can stop it from working. You can easily remove it in a few steps.

We have written an article on “How to Clear Cache on Roku.” You can go through it and clear the corrupt files as instructed.

When old applications have bugs, the app developers come up with a newer version with much better features and fix the bugs and glitches. All you need to do is update your application to get access to this new version. If any update is available for Spectrum, following the steps below will install it on Roku.

If updating the Spectrum App didn’t fix the problem, uninstall it to get rid of all its app data. Uninstalling an app removes all its files from the device. And when you install it again, new fresh data gets installed with much better features and minimal bugs. Here’s how you can delete and add the Spectrum App back to your Roku device. 

Outdated Roku software can also cause the Spectrum app to not work at times. Some older versions of Roku may not support this streaming service, so install the latest software version. Here’s how you can do it. 

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Netflix Not Working? Here Are 7 Ways To Fix Netflix Issues

Netflix is one of the most popular streaming services out there, catering to over 200 million users every month. With its collection of exciting movies and TV shows, as well as multiple language options for content, the streaming giant has carved a place for itself in over 190 countries around the world. However, no matter how good it is, there are times when Netflix starts acting erratically. So, if you’re facing Netflix issues, here are 7 ways to fix ‘Netflix not working’ issues on your devices.

Fix “Netflix Not Working” Issues (2024)

Netflix is available on various platforms like smartphones, Windows, web browsers, smart TVs, gaming consoles, and more. Therefore, Netflix has to ensure that their users on every platform have an uninterrupted experience. Most Netflix issues occur because of unstable app performance, internet issues, or corrupted cache memory. Let’s see how to troubleshoot such Netflix issues and fix them for good. 

General Netflix Troubleshooting Guide

Let’s start with the most common problems causing unstable performance on Netflix. These issues commonly occur on web browsers and Netflix apps on smartphones and Windows 11 or Windows 10. If the problem is not from Netflix servers, you can quickly fix the issue by following the troubleshooting guide. 

1. Check if Netflix is Down

First and foremost, it is essential to check if the Netflix server is working correctly before checking other issues. Check the official Netflix status page (visit), where the company updates if there is an issue with the service. Netflix actively updates the user if they face any problem with server management. If everything is working fine, you should see the following screen when you visit the page.

2. Check Your Internet Connection

Netflix requires a stable internet connection to stream your favorite shows without interruptions. Without it, Netflix will cause issues on every device. Usually, Netflix buffers if you have slow internet. Or, Netflix will prompt “you are not connected to the internet” on Netflix apps if you have an improper internet connection. So, you should check if you have a working internet connection with the preferred speed. I find chúng tôi (visit) easy to use and see if my internet is working properly. What’s more, it’s powered by Netflix so it’s a definitive way to ensure your internet speed is up to mark for streaming services like Netflix.

To stream online shows, Netflix recommends having a minimum of 3 Mbps internet for Standard definition (SD), 5 Mbps for High definition (HD), and 25 Mbps connection for 4K/Ultra HD (UHD).

3. Restart Your Device

4. Sign-out and Login Again on Netflix

It might sound like a cliché step. Well, not as cliché as restarting your device. However, what surprises me is the efficiency of this method working for people. Signing out and logging in again restarts your Netflix session on the device, and can resolve any minor errors causing Netflix to work abruptly.

Remember, you must be at the Netflix home screen for the above steps to work. After that, press the Sign-in button on the next page and log in again by entering your credentials.

5. Clear Cached Data on your Browser

Clearing your browser data will reset the browser for good and resolve any issue due to bad cached memory. Your browser might lag for several reasons, and removing all unnecessary data will surely improve your browser performance and thus stop lagging issues on Netflix. However, it will clear all your data, and you will need to log in to each website again. Well, it will result in improved security, so it’s a win-win situation. Here’s how to clear cache data on your web browser.

Open your web browser and press Ctrl+Shift+Delete at once (Shift+Command+Delete for Mac). It will open the option for clearing browsing data.

Now, go to Advanced and select “All time” under the Time range option. Check all boxes as well.

Now, log in to Netflix again and see if it’s still lagging. If yes, try using another browser if you think your browser isn’t working correctly. Or, update your browser if the problem persists.

6. Clear Netflix App Data on Smartphone

From the home screen on your device, navigate to Settings.

Select General. If you don’t see General, continue to the next step.

Select Apps or Applications.

Select Manage Applications, Application Manager, or Manage All Apps. If you don’t see these selections, continue to the next step.

Scroll down and select Netflix. If you don’t see Netflix, check the Downloaded tab.

Select Storage. If you don’t see Storage, continue to the next step.

Select Clear Data or Clear Storage, then OK.

This method will remove all your Netflix data, and you can start fresh. Note that it will remove any shows you downloaded inside Netflix as well. Though it shouldn’t mess up any subtitle settings in your profile, if it does, you can turn off subtitles on Netflix again after logging in.

7. Reinstall Netflix on your Device

If you can’t find the option to delete Netflix app data, it’s better to reinstall the app. It will work similar to the last method, and you will get the latest version of the app. Now, each device has a different approach to removing the apps. We will see how to remove Netflix on Windows OS, Android, and iOS devices. 

On Android, you can reinstall Netflix by doing the following: 

Open your device’s application drawer and find Netflix from the list. 

For iOS users, follow the guide below to remove Netflix: 

On your home screen, find the Netflix app from the list. If it’s not on the home screen, check your App Library.

Lastly, confirm your choice by tapping the Delete app option.

Common Netflix Error Codes and Solutions

Most often, when your device is not connected to the internet, Netflix shows us the pop-up mentioning you are not connected to the internet. However, some specific error codes appear on smart TVs or streaming devices like the Fire TV stick or Roku, which describes a particular issue with Netflix. Here are a few error codes Netflix shows and how to fix the problem.

Netflix Error 0041

The Netflix error code 0041 usually appears on Android phones or Amazon’s Kindle Fire tablet. The error occurs due to internet connectivity issues or if the data on your device needs to be refreshed. Use the following troubleshooting steps to resolve Netflix’s 0041 error.

Switch to another internet connection if possible.

Move around your house to get a better signal.

Try refreshing your internet connection by putting your phone in airplane mode. Then turn off airplane mode after a few minutes.

Clear the Netflix app data on your device. 

Restart your wi-fi router or modem.

A few more error codes similar to Error 0041 are Error tvq-st-120, Error UI-400, Error AIP-704, Error 12001, Error 11853, Error 5403, Error 1011, Error 1016, Error 1012, Error -11800

Netflix Error 100

If you’re using an Apple TV, here is how to sign out of Netflix on Apple TV, or restart your Apple TV.

Sign Out On Apple TV

Start from the Netflix home screen.

Select Switch Profiles. If your account does not have profiles, you can continue to the following step.

Select Sign Out.

Sign back in and try Netflix again.

Restart your Apple TV

Unplug your Apple TV and the TV it’s connected to from power for at least 2 minutes.

Plug both devices back in.

Turn both devices back on.

Try Netflix again.

Netflix Error 10023-5009

The Netflix error 10023-5009 is related to troubles with downloading content. It is usually accompanied by a message, “There was a problem with this download. Please check your network connection and try again. (10023-5009)” Sign out of Netflix from your device and Sign in again or restart your internet connection to resolve this issue. 

Netflix Error NQL.2303 Netflix Error NQM.407

The error code NQM.407 often appears on Android phones or tablets and is accompanied by the “Account Payment Issue. Your account is on hold because of a problem with your past payment. Go to chúng tôi to update.” The problem might occur due to one of the following reasons.

The payment method on Netflix’s database is no longer valid or has expired.

Your financial institution, such as the bank or a third-party service, did not approve the monthly charge.

US Only: Mismatch in your credit card zip code on Netflix and the one listed with your bank.

Frequently Asked Questions Why is Netflix not working on Smart TV?

Netflix might show buggy behavior on a smart TV due to a slow internet connection, or you need to refresh the data on your TV. Try rebooting your wi-fi modem or internet connection, or reinstall the Netflix app on your TV. Otherwise, you can clear the Netflix app data on your smart TV if the option is available.

Why is Netflix not working with NordVPN?

NordVPN allows you to open your Netflix account using a different location. However, cached data can cause trouble while loading Netflix via a VPN. Therefore, clear your Netflix app and browser data to fix the issue. Lastly, you can change the VPN server from NordVPN if you still can’t connect to Netflix.

How do you unfreeze Netflix? How to Fix Netflix Issues

Fortnite Mic Not Working? Here Are 9 Ways To Fix It

If your voice leaves the chat, check your PC and game settings for a few moments. It can be easy to fix the Fornite mic not working error.

You may find the problem in all platforms, but you must ensure it only affects Fortnite. Otherwise, it’s a broader error. For example, on PlayStation, you may have muted the audio; on Xbox, you may need to change privacy settings.

The problem can be more common on Windows. If you’re using a new mic, you may have trouble setting it up. However, we’re taking a deep look into every potential issue we could find affecting consoles and Windows PCs.

We’re looking at the error on all Fortnite platforms: Nintendo Switch, Xbox One / Xbox Series, PS4, PS5, and Windows.

Some platforms have specific errors (namely Windows and Xbox consoles). Others share the same causes, such as wrong configurations.

In any case, here’re the possible causes:

The Epic Games servers are down.

On Windows, you may have the wrong settings for the mic. 

Your Windows is outdated, or the audio drivers are out of date. It causes compatibility issues.

On Windows (Epic Games launcher), the game may be corrupted.

The in-game voice chat settings are blocking your chat. 

You have the wrong configurations on Fortnite. You can switch between Party Channel and Game Channel in-game and may be on the wrong chat. 

The Parental Control settings in-game are blocking the chat. If your account has these controls, you must contact your parents or guardian to change the settings. 

Also, on Xbox, you may need to change your privacy settings to enable party chat. Additionally, you may need to change the privacy settings to allow cross-play.

A full cache (temporary files dump) may corrupt the game on Xbox and PlayStation consoles. It would help if you cleaned it to play. 

The DNS configuration is blocking the chat. This happens on Nintendo, Xbox, PlayStation, and Windows. It occurs because the DNS you’re getting from your IPS doesn’t connect the devices with Fortnite’s IPs. 

On your router, the UPnP setting is off. Alternatively, it has the wrong NAT configuration. 

If you pinpoint the cause of your problem, you can go straight to the solution you need.

We’re going through a list of fixes for the Fortnite mic on the various platforms where you’d find the error.

Feel free to test them or jump straight to the one you think you need.

Before you change anything, you should check the server status. On this website, expand the Fortnite bracket -it even has a “Voice chat” category.”

If the server is down, you’ll have to wait until it’s up. There’s nothing else you can do. Often, the server is down for maintenance or random errors.

Similarly, if notable bugs affect the voice chat, you may need some extra steps. Fortnite’s developers recommend checking the community board to see if there’s something wrong.

If you’re playing on Windows, you must check two key configurations: your mic should be the default input, and the privacy settings should allow Fortnite to use the mic.

Let’s start by making it your default input:

Now, let’s configure the mic’s privacy:

Press the Windows key and go to Settings.

Select Privacy & security.

On the App permissions, select your microphone.

Enable “Microphone access.”

On the app list below, enable Fortnite so it can use your mic as well.

It would be best if you also kept your Windows PC up to date to play online correctly. That means updating the operating system, the GPU, and the mic’s driver if needed.

Let’s start with Windows:

Next, let’s update your GPU via the Device Manager:

Alternatively, you can use the proprietary AMD or NVIDIA software to update the GPU. On the AMD software, you’ll find the update option on the home page; on Nvidia’s software, you will find the update option on the Driver tab.

Lastly, let’s update the mic’s driver on the Device Manager:

You can use Epic Game’s tools to verify the game and repair the potential corruption:

If the launcher finds any problems, it will re-download what it needs. Additionally, you must keep the game up to date.

Lastly, update the launcher as well:

Afterward, test if the Fortnite mic is working again.

There’s a chance your mic is not working on Fortnite because of minor bugs, so restart the game before configuring the in-game settings.

Then, open it up, and we’ll review the basic audio settings you need. These configurations will help you, regardless of the device you’re using to play.

Make sure your game’s volume is okay. Check the audio tab on Settings to raise Voice Chat above 50%.

Check your internet connection speed. You can go to this page to check the speed. If it’s below 5Mb/s, the voice chat may be unresponsive.

Make sure you’re using the proper channel. On Fortnite, you can swap between Party Channel and Game Channel. The Party channel connects the players on your squad.

Here’s how to check this particular setting:

On the Lobby, expand the menu:

Go to the second tab (top to bottom). Here, you can individually mute members in the channel. 

Lastly, on the Voice Chat tab, you can select the people you can talk to and hear on the chat: everyone, friends & teammates, friends, or nobody (disable the voice chat). 

Check below on the “Default” or “Preferred” channel, and select the one you prefer (Party or Game).

Additionally, make sure “Voice Volume” is above 50%.

If you’re below 18 years old (which the game determines on the birth date you selected on the game), it will block the party chat. If it’s the case, you need to follow these steps:

Select “Go to Parental Controls” and type the Parental Control Pin.

Enter a special settings menu to customize your chat and other privacy features.

Lastly, you can’t use Fortnite’s chat on Xbox and PlayStation if you’re already using either an Xbox chat or a PlayStation chat. You’d need to leave these chats to enter Fortnite’s option.

If you play Fortnite on Xbox consoles, perhaps your privacy settings are blocking the chat.

If these options were different, they were the reason why the Fortnite mic didn’t work. However, you probably can’t change these settings if you’re a minor.

The solution is to ask the family manager of your Xbox (perhaps your father) to change these settings for you. You can check this guide for further information.

The cache is a temporary file dump: the console uses these files to open regular items faster, but the folder becomes overwhelming over time. So, it would be good to erase it once in a while. There’re two methods to do it on Xbox, and we recommend doing both.

Both the PS4 and the PS5 generate a cache to store files they use regularly. It helps the system open common tasks faster.

So, here’s how to clean the cache on both Xbox and PS consoles:

On Xbox

Next, power cycle the console. A power cycle is a soft reset that cleans the console’s cache and helps delete random software and power-related errors.

Now, you can try playing Fortnite again. Additionally, the console should feel faster.

On PS4/PS5

DNS Stands for Dynamic Name System. It’s a Service that Translates Ip Numbers Into Web Pages and Server Names. so, the better it is, the faster it can connect you to a server or a page, i.e., Fortnite’s Servers.

Your internet service provider grants the DNS to the devices on your network are using. However, you can use a public solution (from tech companies like Cloudflare and Google) to improve the speed.

This solution is in case your connection is too slow, which makes the party chat unreliable. We’re sharing the steps for PS4, PS5, Xbox One, Xbox Series, Nintendo Switch, and Windows.

On PS4

On PS5

On Xbox One/Xbox Series

On Nintendo Switch

On Windows 10

The last part of the troubleshooter is port forwarding the router. This process will bypass the NAT configuration on the console, its built-in security feature.

Look at the table below:

NAT TypeOpenModerateStrictOpen (type 1 or “A”)YesYesYesModerate (type 2 or “B”)YesYesNoStrict (type 3 or “C”)YesNoNo

First off, check if the NAT type on your console is correct. It should be either Open or Moderate, and you can check it by testing the internet connection on the console’s internet menu.

If the NAT type is a “Strict” configuration, you’ll know you have to change it. There’s no easy way to check on a PC, but port forwarding the PC is simple.

By the way, port forwarding means telling a device to work on a specific port to allow full online communication.

On Windows 10/11

On Console

The process to change NAT type is complex on consoles. However, it will solve any UPnP issues. You can check our separate guide on how to change NAT on PS4/PS5.

Follow these steps to port forward on your console:

But if you follow the guide, these are the ports you need to type.

Roku Apple Tv App Not Working? How To Fix

Several users are watching Apple TV on your Roku device. If you are a Roku streaming device owner, you can watch your purchased or rented iTunes movies and TV shows, access Apple TV Channel subscriptions, and watch Apple TV+ originals, provided you have a subscription to Apple TV+.

Several users have said that the Apple TV app for Roku is not working as expected. Some of the problems include:

Login failures

The app freezes and does not launch

Apple TV gets stuck on the start screen

The app is running very slowly

Green screens and poor video quality

Error messages such as “Video Not Available” or “Playback Failed”.

This article lists several steps you can try to fix this problem. If you are unable to use Apple TV with your Roku, then this article is for you.

See also: How to Get your HomePod (Mini) to Connect to Apple TV

Which Roku devices work with Apple TV?

Not all Roku devices support Apple TV. You may want to find out if your model is compatible with Apple TV. If your device is not compatible, you will not be able to install the app.

Roku TV: 7000x, C000x, 8000x, A000x, 6000x

Roku Streambar: 9102x

Roku Smart Soundbar: 9101x

onn. Roku Smart Soundbar: 9100x

Roku Express: 3900x, 3930x

Roku Express+: 3910x, 3931x

Roku HD: 3932x

Roku Streaming Stick: 3600x, 3800x

Roku Streaming Stick+: 3810x, 3811x

Roku Premiere: 3920x, 4620x

Roku Premiere+: 3921x, 4630x

Roku Ultra: 4640x, 4660x, 4661x, 4670x, 4800x

Roku Ultra LT: 4662x

Roku 2: 4205x, 4210x

Roku 3: 4200x, 4230x

See also: Netflix Won’t Open on Apple TV, How to Fix


Simply restarting your device may fix your problem. Here is how:

See also: YouTube Not Working on Apple TV? Fix


Update your device to the latest version of the software. You can manually check for updates:

On your remote, press the Home button.

Select Settings.

Select System.

Select System update.

Select Check Now and then follow the onscreen instructions if there is an update available.

Please note that if this will check if there is new Roku software available or there are updates for the Apple TV app.

See also: How to Set Up Apple TV when Remote is Lost or not Responding

Reset Apple TV, restart, and sign in

If your device is compatible but you are not able to access the Apple TV content, the next step is to reset to the original settings. Doing so will remove all of your personal information. Here is how:

On Roku, open the Apple TV channel.

Open Settings.

And select “Reset Apple TV app”.

Follow the onscreen instructions.

See also: Apple TV App Store Not Working? Fix

Uninstall and reinstall

If you are still having issues, the next step is to remove the Apple TV channel and add again. Here is how:

Now restart your Roku device. Then install Apple TV again:

Press the Home button.

Select Streaming Channels.

Select Search Channels.

Search Apple TV.

Select Apple TV.

Press OK.

Select Add Channel.

Signing in problems

Are you experiencing issues with signing in to your Apple ID on Roku? The try the following tips:

Ensure that you enter your Apple ID and password correctly.

If you forgot your Apple ID password, there are a few steps you can take. See Apple’s documentation to reset it.

See also: Apple One: What’s Included in the Free Trial Bundle?

Razer Headphones Are Not Working: 7 Ways To Fix Them

Razer Headphones are Not Working: 7 Ways to Fix Them Explore the best methods to resolve this issue once and for all








Usually, Razer headphones are not working due to outdated or corrupted drivers.

You can try to use the built-in sound troubleshooter to fix your Razer’s issues.



To fix Windows PC system issues, you will need a dedicated tool

Fortect is a tool that does not simply cleans up your PC, but has a repository with several millions of Windows System files stored in their initial version. When your PC encounters a problem, Fortect will fix it for you, by replacing bad files with fresh versions. To fix your current PC issue, here are the steps you need to take:

Download Fortect and install it on your PC.

Start the tool’s scanning process to look for corrupt files that are the source of your problem

Fortect has been downloaded by


readers this month.

We figure a bunch of folks have suffered the problem of the Razer Kraken drivers not working; well, here is our guide to getting you well on your way to fixing this issue.

However, some users have reported that the Razer Kraken USB mic is not working for them.

If your PC has not been able to detect your plugged-in Razer Kraken, it is usually because of one of the following reasons:

Moreover, the issue can occur on different Windows iterations and applications:

Razer headphones are not working in Windows 10/11 – The solutions below are applicable in both OS iterations, so make sure to follow them, one by one.

Razer headphones are not working on Discord, Xbox or laptop – You might need to run those applications, that fail to make use of your headphones, in administrator mode.

Why is the Razer Kraken X mic not working?

Other brands also have this issue, and many reported that Hyperx Cloud 2 microphone is not working on Windows. If this happens, check if everything is connected correctly and ensure you have selected the correct input device.

How do I get my Razer headphones to work? 1. Use the Hardware and Devices Troubleshooter

Hardware and Devices is a built-in Windows 10 troubleshooter that helps users repair peripheral devices. Thus, that troubleshooter might provide a fix for the Razer Kraken microphone.

1. Open Run by pressing the Windows key + R. Enter Control Panel in Run, and hit Enter.

Expert tip:

6. Follow the wizard till the end then reboot your PC.

If you also have issues with your Razer mouse, don’t hesitate to check our comprehensive guide and make your device work again.

Updating your drivers is the best solution to keep you away from this kind of issue. But, doing it manually can be time-consuming.

Often, your computer system might not be able to update the generic drivers for your hardware and peripherals correctly. There are vital differences between a generic driver and a manufacturer’s driver. Finding the correct driver versions for every hardware component can become tiresome.

That’s why a dependable updater can help you find and update your drivers automatically. We strongly suggest the Outbyte Driver Updater, and here’s how to do it:

Download and install the Outbyte Driver Updater app.

Launch the software and wait for the app to detect all incompatible drivers.

Now, it will show you a list of all outdated drivers to select the ones to Update or Ignore.

Restart your PC to ensure the applied changes.

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Maybe the volume level for the Razer microphone is set to a low level right from the driver properties, even if this is an infrequent event. Check the settings to be sure.

5. Run the software in Administrator Mode

Run all the games and other software; you utilize the Kraken microphone in admin mode. That will ensure the software can access all connected peripherals.

You should try this solution if Razer Kraken drivers are not working after an update.

6. Roll Back the Realtek Audio driver

Updating drivers often fixes peripherals. Yet, some Razer Kraken users have stated that rolling back Realtek audio driver updates fixed their headphones’ microphones.

7. Reinstall the Razer Kraken drivers

A hardware repair might be required if the above resolutions don’t fix your Razer Kraken microphone.

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Visual Look Up Not Working On Iphone? 7 Ways To Fix It

One of the newest features to arrive on iOS is Visual Look Up, which is Apple’s way to take on Google Lens, helping users recognize the kind of object that’s been captured in a photo. Unlike Google Lens, the Visual Look Up function doesn’t need a standalone app as it is accessible directly from the Photos app on your iPhone. 

If you’re unable to see or use this new Visual Look Up option inside the Photos app, then the following post should help you figure out a way to get it to work. 

What is Visual Look Up on iOS 15?

With iOS 15, Apple released a new Visual Look Up feature inside the Photos app on iPhones. What Visual Look Up does is use machine learning to identify objects from pictures you’ve saved and provide you with more information about them. The feature can be used not only to recognize the object but you can only find the exact type or category it falls into. 

For instance, when you summon Visual Look Up on a picture with a dog, it won’t just show you that it’s a dog but will also try to identify the breed of dog and more info on it. For now, the feature can be used to pin down pets, landmarks, plants, and artworks but we can expect support for more objects in future updates to the Photos app. 

Visual Look Up resides in the same location inside the Photos app as your other picture info, meaning you can access it using the ‘i’ button when viewing a picture. This ‘i’ button will look different for pictures that support Visual Look Up as its icon will be surrounded by stars.

Related: What does Share Focus Status Mean?

How to fix Visual Look Up not working issue in 7 Ways

If you’re unable to see or access the Visual Look Up function on your iPhone, you can check the following fixes to get the feature to work. 

Fix #1: Know how Visual Look Up works

Visual Look Up is a new feature that’s available inside the Photos app on iOS 15. So, before you go ahead and check if it works, make sure you’ve updated your iPhone to iOS 15. To use Visual Look Up on iOS, open the Photos app on your iPhone and select a photo that supports Visual Look Up.

You can check if a picture supports Visual Look Up by looking for the Visual Look Up button which is indicated by an ‘i’ icon with stars. If the picture doesn’t support it, you will only see the regular ‘i’ icon with no stars. For searching objects within an image on your Photos library, tap on this Visual Look Up button.

This will load up additional info on your screen. For pictures that support Visual Look Up, you’ll see a Look up section under the caption section and you’ll also see the type of object that has been detected by iOS. In this instance, you can see that the image we have on the iPhone is marked as “Dog”. To get more details and similar results based on the image, you can tap on this Look Up section.

A new popup screen should appear showing you Siri Knowledge (more info about the detected element), similar web images, and suggested websites based on the object found in your picture. In this instance, Visual Look Up shows the possible breed of the dog and pictures of similar-looking doggos found across the web. 

Here’s another example of Visual LookUp detecting the kind of plant that’s been captured on a photo. 

Related: How to Turn Off Shortcut Notifications on iOS 15

Fix #2: If you don’t reside in the US

Visual Look Up is natively available for all iPhone users who reside in the US. However, there’s a workaround to using this feature from outside the US by simply changing your region to “US” inside your iPhone’s settings. For this, open the Settings app on your device and go to General.

Inside General, select Language & Region.

On the next screen, tap on Region. 

From the list of regions that appear next, select United States. 

You can now open the Photos app and check if the Visual Look Up button is available for supported pictures. 

Related: How to Use Find My Friends Live Tracking on iOS 15

Fix #3: Check if your iPhone supports it

Visual Look Up isn’t just available for the latest iPhones but you can also access it on older iPhones but it all depends on whether the hardware inside your device is powerful enough to run it. Apple says all iPhones powered by its A12 Bionic chip or newer chips will be able to use Visual Look Up inside the Photos app. 

iPhone XR, XS, XS Max

iPhone 11 series

iPhone SE (2024)

iPhone 12 series

iPhone 13 series

iPad 8th generation or newer

iPad mini 5th generation or newer

iPad Air 3rd generation or newer

iPad Pro 11-inch or newer

iPad Pro 12.9-inch 3rd generation or newer

Fix #4: Turn on “Show in Look Up” for Siri

Since Visual Look Up is a machine learning tool, it relies on Siri to get suggestions based on content on your phone. It’s thus important that Siri has access to on-device learning for you to be able to use Visual Look Up inside the Photos app. Although this option is enabled when Siri is activated, you should make sure it is turned on to get better suggestions for your pictures. 

To enable on-device learning for Siri, open the Settings app and go to Siri & Search.

On the next screen, enable the Show in Look Up toggle under the ‘Content from Apple’ section. 

Now, check if Visual Look Up is active inside the Photos app. 

Fix #5: Check your internet connection

In that case, simply connect your device to the nearest Wi-Fi network or enable cellular data so that Visual Look Up can be used straight away. 

Fix #6: Check if the picture is clear and centered

Although Visual Look has been touted by Apple as powerful enough to scan for objects at any different condition, it may still run into some issues if the object in question isn’t clear for the machine learning to read. 

So, to make sure the Photos app detects an object present in a picture, the object needs to be visible clearly and easily distinguishable from other parts of the picture. For this, you need to ensure that the picture captures the whole of an object without any kind of motion blur or improper lighting.

It’s also important that the object is centered or positioned close to the center and the camera’s focus is set on the object and nothing else. If there are multiple objects in the frame, the object you want to be recognized should have a clear focus. 

Fix #7: Understand that Visual Look Up has its limitations

Visual Look Up is a new feature on iOS and like any new tool that relies on machine learning, it has its flaws. For firsts, it doesn’t work with everything – there are several objects you may not be able to use Visual Look Up with. Currently, you cannot use Visual Look Up to scan inanimate objects. This means you cannot scan for items you wish to buy from your camera roll or dishes you’ve captured on your iPhone. For now, you can only look for different breeds of dogs, plant types, landmarks, and art. 

Even with the limited support for scannable objects, the results are hit and miss. In our testing, the Photos app was able to categorize objects appropriately but was unable to point to the right type/kind within a category.

For instance, scanning a picture with a Buddha status yielded an inaccurate result about the location of the landmark, and pictures that were suggested weren’t similar-looking but similarly themed. 

The same statue went undetected by Visual Look Up in the next shot as shown in this screenshot where you can see that there’s no ‘i’ icon with stars. 

Besides this, the feature becomes inaccessible when there are multiple objects that can be scanned in a picture. If the picture you captured has a bunch of detectable objects, then Visual Look Up may be able to pinpoint the objects but you won’t be able to see detailed results based on them. 

As is the case with machine learning, we can expect these limitations to go away as the feature gains more functionality over time. 

Still cannot use Visual Look Up? Try Google Lens instead

If none of the above fixes help you use Visual Look Up on your iPhone, it’s time to consider an alternative to the feature, and what better than Google Lens? Google’s visual recognition has been in existence since 2023 and is powerful enough to recognize any worldly object you throw at it. Unlike Visual Look Up, you can use Google Lens to detect objects from pictures you have already captured or recognize items as you scan them in real-time. 

Although Google Lens is available as a standalone app on Android, it’s embedded right into the Google app on iOS. So if you already have the Google app installed for searching and looking at news/weather, you don’t need to install another app to get Google Lens on your iPhone. To start using Google Lens, open the Google app and tap on the Camera icon on the search bar at the top.

First-time users will be prompted with a welcome screen. Here, tap on Open camera to go ahead. 

When Google asks you access to your iPhone’s camera, tap on Ok. 

You will now see the viewfinder screen for Google Lens appear. If you don’t have an existing picture of the object you want to scan, then you can point your iPhone’s camera to this object and then tap on the Search button. 

If you have a photo whose elements you want to scan using Google Lens, tap on the Picture icon. 

From your photos library, select the photo you want to search. 

Google Lens will now upload your photo and search for relevant results across the web. When the search is complete, you should see details about the object like its name and kind inside the Search tab. 

You can swipe up the Search tab to view more info of the object along with other “Visual matches”, that show similar images as yours.

In addition to this tab, you can also search for more results inside other sections. For instance, tapping on the Shopping tab will yield you products that you may buy based on the detected object. Similarly, the Places and Dining tabs will show you a list of locations or restaurants you can go to see or get the item you’re looking for respectively. 

That’s all you need to know about fixing Visual Look Up not working on iOS 15.


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